Legal
Privacy Policy
Your privacy matters to us. Learn how we protect your personal data.
Last updated: July 2026
Data controller: Beyond The Wall CTG, Getsemaní, Cartagena de Indias, Colombia. Habeas Data email: info@beyondthewallctg.co. Tax ID (NIT/RUT) available on invoices or upon request.
Information We Collect
We collect information you provide directly when making a booking, completing a contact form, or subscribing to our communications. This includes your full name, email address, phone number, travel dates, and tour preferences. We may also collect technical information such as your IP address and browser type when you visit our website, to improve navigation and offer a more personalized service.
How We Use Your Information
We use your personal data exclusively to manage cultural tour bookings, communicate with you about your travel experience, and send relevant information about new tours, events, and special promotions in Cartagena. We never sell, rent, or share your personal information with third parties for commercial purposes. Your data is only shared with local guides and service providers strictly necessary to deliver the tourism service you booked.
Data Protection
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or destruction. Our website uses SSL encryption to protect sensitive data transmission. We store your information on secure servers with access restricted to authorized Beyond The Wall CTG staff. We periodically review our security practices to meet the highest standards of data protection in the Colombian tourism industry.
Your Rights
Under Colombia's Law 1581 of 2012 (Personal Data Protection Law), you have the right to access, rectify, cancel, or object to the processing of your personal data at any time. You may request complete deletion of your information from our databases by emailing our contact address. We commit to responding within a maximum of ten (10) business days, as required by Colombian data protection law.
Consent and marketing
By booking or contacting us, you authorize data processing to manage the experience. Promotions require consent; you may withdraw anytime.
Questions about your privacy?
We are here to help with any inquiry about your personal data.