Legal
Terms and Conditions
Learn the conditions that govern our cultural tourism services.
Last updated: July 2026
General Terms
These Terms and Conditions govern the contractual relationship between Beyond The Wall CTG and users who book our cultural tourism services in Cartagena, Colombia. By making a booking or purchasing any service through our website, digital platforms, or in person, the user fully accepts these terms. We reserve the right to modify these terms at any time, notifying changes through our website and official social media.
Bookings and Payments
Bookings are confirmed once payment is completed or confirmation is received via WhatsApp or email. Full payment must be made at least 24 hours before the tour date, unless otherwise agreed. We accept bank transfer, cash, credit/debit cards, and digital payment platforms. Published rates include the services described in each tour and are listed in Colombian pesos (COP) per person. Prices may vary by season and availability.
Traveler Responsibilities
The traveler agrees to arrive at the meeting point on time, carry valid ID, wear appropriate clothing for the activity, and show respectful attitudes toward local communities and guides. It is the traveler's responsibility to disclose any medical condition, allergy, or dietary restriction before the tour begins. Beyond The Wall is not responsible for lost or damaged belongings during the experience. Minors must be accompanied by a responsible adult at all times.
Limitation of Liability
Beyond The Wall CTG commits to offering safe, high-quality experiences. However, tours involve outdoor activities and urban/rural routes with inherent risks. The company will not be liable for accidents, injuries, or losses beyond what Colombian tourism law establishes. In cases of force majeure or unforeseen circumstances (adverse weather, public order issues, among others), we reserve the right to reschedule, modify, or cancel the tour, offering alternatives or a full refund.
Online payments (Bold)
Online payments are processed via Bold in Colombian pesos (COP). If declined, retry or contact us. For chargebacks or disputes, Bold and Beyond The Wall may request booking evidence; refunds follow the cancellation policy.
Questions about these terms?
Contact us and we will gladly explain any point in detail.